Troubleshooting Guide

Most problems are fixed by refreshing the page, checking the Dashboard for the finished result, or switching to an up-to-date Chrome, Edge, Firefox or Safari. If a generation fails, the credits are refunded to your account automatically.

Using 3D AI Studio from Claude, ChatGPT, Cursor or another AI assistant? See MCP Troubleshooting.

Do I get my credits back when a generation fails?Copy Anchor Link

Yes. When a generation or processing step fails, the credits are refunded to your account automatically. If the balance does not update right away, refresh the page or check again after a few minutes.

Why did my generation fail?Copy Anchor Link

The usual causes are a dropped internet connection, an input the model cannot use, or temporary high server load. Refresh the page and run the generation again; most failures succeed on the second try.

1. Check your connection. Refresh the page and close bandwidth-heavy apps.
2. Check the input. Use a supported image (PNG, JPG or WebP) with one clear subject, or a short, focused text prompt.
3. Wait and retry. During high load, try again after 5-10 minutes.
4. Contact support at support@3daistudio.com if it keeps failing.

Why is my generation taking so long?Copy Anchor Link

Generation time depends on the model: from about one minute (Tripo P1) to 3-5 minutes for the default Prism 3.1 and up to 10-12 minutes for the slowest models. Higher texture and mesh quality add time. Generations keep running when you close the page and appear in your Dashboard when done.

If it is far beyond the usual time for the model:

1. Refresh the page
2. Check the Dashboard for the finished model
3. Clear the browser cache, or try another browser or device

Times per model are listed in Image to 3D and Text to 3D.

Why does my 3D model look low quality?Copy Anchor Link

The input matters most. A sharp, well-lit image of one object on a plain background, or a specific prompt naming materials and style, gives clearly better models than blurry photos or vague prompts.

• Image input: use at least 1024x1024 pixels, even lighting and a simple background. Remove busy backgrounds first in Image Studio.
• Text input: describe one object with its materials and style, for example "weathered wood", "metallic finish". See Prompt Tips.
• Settings: enable PBR materials and choose a higher texture quality.
• Hidden sides wrong: use a multi-view model with photos from several angles.
• Messy topology: clean it up with the Remesh tool.
• Best results overall: follow the recommended workflow: perfect the image first, then convert it.

Why won't my file upload?Copy Anchor Link

The file is usually in an unsupported format, larger than the tool's limit, or damaged. Check the format first, then try a smaller or freshly exported file.

• Size limits depend on the tool and are shown in the upload area. For example, the Texture Generator accepts models up to 120MB (200MB with Hunyuan).
• Damaged files: export the file again from the source software and test with a smaller file.
• Converting 3D files: export from Blender, Maya or 3ds Max as FBX or OBJ with textures included, or use the free in-browser 3D file converter.

Why is the 3D viewer black or not loading?Copy Anchor Link

The 3D viewer needs WebGL. A black or empty viewer almost always means WebGL or hardware acceleration is disabled, or the graphics driver is outdated.

1. Enable hardware acceleration in your browser settings and restart the browser
2. Update your graphics drivers and restart your computer
3. Close graphics-heavy apps such as games or video editors
4. Try Chrome or Edge, which give the best viewer performance
5. Try another device if it still fails

Which browsers are supported?Copy Anchor Link

Use the latest version of Chrome, Edge, Firefox or Safari with JavaScript and WebGL enabled. Internet Explorer is not supported.

Allow pop-ups and cookies for 3daistudio.com, and disable ad blockers on the site if downloads or login misbehave.

Why won't my model download?Copy Anchor Link

Downloads are usually blocked by browser permissions, a download manager or a dropped connection. Allow downloads for 3daistudio.com, check free disk space and try again on a stable connection.

• Check the browser's download permissions and pop-up blocker
• Disable download manager extensions that intercept files
• Try a different format, for example GLB instead of FBX
• To download many files at once, use ZIP Export

Why are textures missing after download, or why does the model look different?Copy Anchor Link

Missing textures usually come from OBJ files whose .mtl and image files were separated. Download GLB, which keeps everything in one file, or keep all OBJ files in one folder. A model that looks different from the web preview is normal: your 3D software uses its own lighting. Switch to a material or PBR preview mode there.

• Use GLB for a single file with textures embedded
• For OBJ, keep the .obj, .mtl and textures together, or download OBJ ZIP
• Use FBX for game engines and STL for 3D printing
• Import guides: Blender, Unity, Unreal Engine, Godot

What do the error messages mean?Copy Anchor Link

Why is the site slow on my computer?Copy Anchor Link

3D previews use your graphics card and memory. Close unused tabs and heavy apps, disable unnecessary extensions, and use a device with at least 8GB of RAM and a dedicated graphics card for the smoothest experience.

Very heavy models can make the viewer choppy. Reduce them with the Remesh tool.

How do I contact support?Copy Anchor Link

Email support@3daistudio.com or ask in the Discord community. Include the following so the team can help quickly:

1. Browser and device: browser and version, operating system, RAM and graphics card
2. The problem: exact error message, what you did before it happened, screenshots if possible
3. Account details: your account email, the approximate time, and the tool you used

Step-by-step videos are in Video Tutorials.